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Depressive symptoms are higher among racial and ethnic minorities in the United States. Many studies have evidenced associations between school disconnectedness and depressive symptoms by race and ethnicity in adolescence (Joyce & Early, 2014; Walsemann, Bell, & Maitra, 2011). Given that adolescents spend most of their time at home when they are not at school (Larson & Richards, 2001), it is important to understand how mother-child relationships may moderate school disconnectedness, and how mother–child relationships may serve as a protective buffer for depressive symptoms in the transition to adulthood. I use data from Waves II and III of the National Longitudinal Study of Adolescent to Adult Health (Add Health) from 1995 to 2002 (n = 9,766) and OLS regression analysis to examine how school disconnectedness in adolescence is associated with depressive symptoms in the transition to adulthood, and how mother–child relationships in adolescence moderate these associations in the United States. I examine differences in these relationships across racial and ethnic groups. I find that school disconnectedness in adolescence is associated with increased depressive symptoms in the transition to adulthood, and that maternal warmth and communication moderates the association between school disconnectedness and depressive symptoms. Maternal relationship quality in adolescence serves as an important protective factor for mental health in the transition to adulthood.

The purpose of the study is to examine the relationship between the application of smart electronic systems, firm characteristics and efficient energy consumption: a case of public universities in Uganda.

The study adopted both quantitative and qualitative approach as well as descriptive cross-sectional survey design tantamounting to an experimental-observation approach. A sample of four public academic universities were explored using primary data. A semi-structured questionnaire together with an evaluation form and a tested experimental kit (from one of the leading electronics centres in Uganda) was used to examine the consumption rates of different electronic appliances of less than 30 Amps. Further, a Pearson product moment correlation (r) analysis was also used to determine the direction of a relationship among the variables together with a linear relationship (regression) to predict a linear association of one or more variables. Recommendations were also given.

Smart electronic systems make a significant determining factor to both firm characteristics (age, number of students, administrative staff and support staff) as well as efficient energy consumption. Nonetheless, there is no significant difference of efficient energy consumption as far as firm characteristics are concerned.

Results support the contributions of the theory of technology and acceptance model by affirming that a number of factors influence the usefulness and ease of use of the smart electronic systems, which in turn influence energy consumption.

Universities' management should endeavour to install smart electronic systems. But still, government should try to lower taxes on smart electronic systems and genuine agents should be named for easy and affordable access of the users, universities inclusive.

The study contributes towards a theoretical position by affirming the usefulness of technology acceptance model for efficient energy consumption in public universities.

The peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-02-2019-0083

The purpose of this paper is to discuss the relevance of popular culture in a tourism context, highlighting how it can impact the future of tourism.

Drawing upon existing research, the popularity of popular culture is discussed, and future developments are transferred to the field of tourism.

It is expected that the demand for popular culture related tourism activities and experiences will continue to increase, providing opportunities for destinations for visitor dispersal, the distribution of economic benefits across regions, and the tackling of industry-based challenges.

The paper draws attention to the potential of popular culture in positive and tourism development that reduces negative impacts.

This paper aims to show new ways of overcoming resistance during organizational change by applying insights from New Institutional Economics.

This is a conceptual paper that adapts findings from New Institutional Economics.

The paper highlights the relevance of interactions between managers and employees for value creation processes: interactions can generate either win–win or lose–lose situations. By altering the restrictions on managers’ and employees’ behavior, change managers can create mutual benefits for the staff and the firm. The paper thus explicitly considers the individual interests of employees and managers and highlights an approach to link individual interests with the collective interests of the firm by means of appropriate interactions. Additionally, the paper elaborates the relevant factors that determine the success of classical change management measures, like communication or participation, to overcome resistance during organizational change.

The developed framework also indicates important conditions where approaches inspired by management, psychological and sociological theories can be successfully applied and where change management will benefit from being complemented by New Institutional Economics.

Change managers can optimize inter-organizational competition or cooperation to generate a win–win situation by means of appropriate formal or informal restrictions (like incentives or binding mechanisms).

This paper applies insights from New Institutional Economics to show how organizational change can be facilitated by producing mutual benefits. This paper postulates that organizational change often fails or, at the very least, meets with stiff resistance due to dysfunctional interactions within the company. However, such interactions actually contain great opportunities for change managers: by shifting the focus of these interactions, they can generate the potential for win–win situations. In this approach, mutual benefits are a decisive factor in increasing the acceptance to organizational change and overcoming resistance.

The purpose of this paper is to present the development of an integrated sustainability reporting. In this paper success criteria are named and empirical values when dealingwith specific challenges are formulated. The focus is on the development of criteria for reporting, the involvement of university members and quality assurance.

The voluntary and compulsory reporting requirements of German universities are presented, and the concept for integrated reporting is developed from them. Possible criteria catalogues for the evaluation of sustainable development are presented and evaluated. However, the focus is on the practical experience that the university has made in the launch and implementation of an integrated sustainability reporting – both in terms of content and organisation.

A prerequisite for the preparation of a sustainability reporting is that the university develops a common understanding of sustainability and formulates objectives. This results in a structure for the reporting which is self-explanatory. For the project management before, during and after the reporting, it is indispensable to structure the work sequence (data collection, data analysis, text editor, etc) and to ensure a process-accompanying communication. Participation by all university groups in reporting is necessary.

Universities have a special responsibility for the sustainable development of society. To be accountable for their activities in the field of sustainability, the practical report provides a handbook on which universities can set up their own sustainability reporting.

At German universities, there is a lively discussion on how to define a criteria catalogue to report objectively on sustainability. The Eberswalde University for Sustainable Development is involved in the discussion and, at the same time, sets a good example. This article describes the practical implementation of the Sustainability Report.

Robots are predicted to have a profound impact on the service sector. The emergence of robots has attracted increasing interest from business scholars and practitioners alike. In this article, we undertake a systematic review of the business literature about the impact of service robots on customers and employees with the objective of guiding future research.

We analyzed the literature on service robots as they relate to customers and employees in business journals listed in the Financial Times top 50 journals plus all journals covered in the cross-disciplinary SERVSIG literature alerts.

The analysis of the identified studies yielded multiple observations about the impact of service robots on customers (e.g. overarching frameworks on acceptance and usage of service robots; characteristics of service robots and anthropomorphism; and potential for enhanced and deteriorated service experiences) and service employees (e.g. employee benefits such as reduced routine work, enhanced productivity and job satisfaction; potential negative consequences such as loss of autonomy and a range of negative psychological outcomes; opportunities for human–robot collaboration; job insecurity; and robot-related up-skilling and development requirements). We also conclude that current research on service robots is fragmented, is largely conceptual in nature and focused on the initial adoption stage. We feel that more research is needed to build an overarching theory. In addition, more empirical research is needed, especially on the long(er)-term usage service robots on actual behaviors, the well-being and potential downsides and (ethical) risks for customers and service employees.

Our review focused on the business and service literature. Future work may want to include additional literature streams, including those in computer science, engineering and information systems.

This article is the first to synthesize the business and service literature on the impact of service robots on customers and employees.

Whenever social injustice tackled by social movements receives heightened media attention, charitable crowdfunding platforms offer an opportunity to proactively advocate for equality by donating money to affected people. This research examines how the Black Lives Matter movement and the associated social protest cycle after the death of George Floyd have influenced donation behavior for campaigns with a personal goal and those with a societal goal supporting the black community.

This paper follows a quantitative research approach by applying a quasi-experimental research design on a GoFundMe dataset. In total, 67,905 campaigns and 1,362,499 individual donations were analyzed.

We uncover a rise in donations for campaigns supporting the black community, which lasts substantially longer for campaigns with a societal than with a personal funding goal. Informed by construal level theory, we attribute this heterogeneity to changes in the level of abstractness of the problems that social movements aim to tackle.

This research advances the knowledge of individual donation behavior in charitable crowdfunding. Our results highlight the important role that charitable crowdfunding campaigns play in promoting social justice and anti-discrimination as part of social protest cycles.

Despite decades of scientific and practical experience in the field of integrated marketing communication (IMC), little is known about the role of IMC in the era of new media. The purpose of the present paper is to undertake a first step to close this gap by proposing thought-provoking impulses for customer-centric IMC. This is done by discussing central premises of customer-centric IMC in terms of the changed conditions on the media markets, its challenges and principles and its implementation issues.

The paper provides a conceptual approach to customer-centric IMC by deriving new lines of thinking from a review of existing literature relating to the concept of IMC.

The paper positions customer-centric IMC as an important advancement of IMC. It shows that the most important new lines of thinking which could be adopted as strategic components of customer-centric IMC are relationship orientation, content orientation and process orientation. The paper thus suggests that customer-centric IMC is a balancing act between a company’s own branding activities and the integration of customer-centered issues.

The originality of this paper resides in a detailed conceptual discussion of new insights into a customer-centric IMC. In contrast to existing work on IMC, this paper threads together the existing perspectives on IMC (inside-out and outside-in) to highlight the potential role of IMC in the era of social media (customer-centric IMC) by adding an outside-out view to the concept of IMC.

The service sector is at an inflection point with regard to productivity gains and service industrialization similar to the industrial revolution in manufacturing that started in the eighteenth century. Robotics in combination with rapidly improving technologies like artificial intelligence (AI), mobile, cloud, big data and biometrics will bring opportunities for a wide range of innovations that have the potential to dramatically change service industries. The purpose of this paper is to explore the potential role service robots will play in the future and to advance a research agenda for service researchers.

This paper uses a conceptual approach that is rooted in the service, robotics and AI literature.

The contribution of this paper is threefold. First, it provides a definition of service robots, describes their key attributes, contrasts their features and capabilities with those of frontline employees, and provides an understanding for which types of service tasks robots will dominate and where humans will dominate. Second, this paper examines consumer perceptions, beliefs and behaviors as related to service robots, and advances the service robot acceptance model. Third, it provides an overview of the ethical questions surrounding robot-delivered services at the individual, market and societal level.

This paper helps service organizations and their management, service robot innovators, programmers and developers, and policymakers better understand the implications of a ubiquitous deployment of service robots.

This is the first conceptual paper that systematically examines key dimensions of robot-delivered frontline service and explores how these will differ in the future.

This study provides an up-to-date review of additive manufacturing (AM) technologies and guidance for selecting the most appropriate ones for specific applications, taking into account the main features, strengths, and limitations of the existing options.

A literature review on AM technologies was conducted to assess the current state-of-the-art. This was followed by a closer examination of different AM machines to gain a deeper insight into their main features and operational characteristics. The conclusions and data gathered were used to formulate a classification and decision-support framework.

The findings indicate the building blocks of the selection process for AM technologies. Furthermore, this work shows the suitability of the existing AM technologies for specific cases and points to opportunities for technological and decision-support improvements. Lastly, more standardization in AM would be beneficial for future research.

The proposed framework offers valuable support for decision-makers to select the most suitable AM technologies, as demonstrated through practical examples of its utilization. In addition, it can help researchers identify the limitations of AM by pinpointing applications where existing technologies fail to meet the requirements.

The study offers a novel classification and decision-support framework for selecting AM technologies, incorporating machine characteristics, process features, physical properties of printed parts, and costs as key features to evaluate the potential of AM. Additionally, it provides a deeper understanding of these features as well as the potential opportunities for AM and its impact on various industries.